Customer Service Representative

Full Time

POSITION DESCRIPTION:
As an OEM Customer Service Representative you will work directly with our customers’ procurement teams to support their buying initiatives and production builds. This position is responsible for processing orders, requests for quotations, and collaborating with other departments to exceed our customer’s expectation for their production schedules. You will report to the Director of Sales. This is a process driven role and demands timely and accurate communication with both internal departments and external customers.

POSITION REQUIREMENTS

  • Proficient in Word, Excel, Outlook, 10-key and ERP Software
  • Proven track record of being able to prioritize multiple customer requests in a timely manner
  • Provide world-class service focused on our customers
  • High School diploma (or GED) + a min of 3 years of professional customer service experience
  • Must agree to and sign Lundell Manufacturing’s non-compete agreement

PREFERRED EXPERIENCE:

  • 5 + years of OEM Customer Service Experience
  • Epicor ERP Experience (Specifically Kinetic Platform)
  • Foam/Flexible Material Knowledge/Experience
  • Custom Fabrication/Custom Job Shop Experience
  • Bachelor’s and/or Associates Degree

BENEFITS:

  • Competitive Base Salary Plus Incentive Plan Opportunity
  • Medical, dental, life insurance and STD and LTD coverage
  • Flexible Spending Account and Wellness Program
  • Paid holidays and Paid Time Off
  • 401(k) Program

ABOUT LUNDELL MANUFACTURING
Lundell Manufacturing Corporation is a family-owned custom fabricator of a wide range of flexible materials catered to the international OEM market. Lundell provides technical sales and engineering support in the design stages with our OEM customers providing tailor-made solutions for their applications. Applications include, but are not limited to: acoustical & thermal composites, seals, filtration, gasketing and vibration damping. Our fabricating capabilities have positioned us to be a leader in our industry and achieve preferred supplier status with fortune 500 companies.

EEO/AA Employer/SDVOSB